Terms of service

Welcome to LACASTO. By accessing or using our website and purchasing our products, you agree to be bound by these Terms & Conditions.

Please read these terms carefully before using our website.

1. About LACASTO

LACASTO operates an online store offering cast-iron cookware and related kitchen products, including cookware such as Tawas, Kadai, Fry Pans and Grill Pans.

2. Website Usage

You agree to use this website only for lawful purposes.

You must not:

Use the website for fraudulent purposes
Attempt to gain unauthorized access to the website
Copy or misuse website content
Interfere with website security or functionality
Use automated methods to collect website information without permission

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.

However:

Product colors may appear slightly different depending on your device or screen.
Minor variations may occur due to the manufacturing nature of cast iron products.
Product specifications may occasionally be updated.
Images are intended for representation and may not always reflect exact dimensions.

Natural variations, seasoning marks and minor surface characteristics may occur in cast-iron cookware and do not necessarily indicate a manufacturing defect.

4. Pricing

All prices displayed on the website are in Indian Rupees (₹), unless otherwise stated.

Prices, discounts and promotional offers may be changed or withdrawn without prior notice.

We reserve the right to correct pricing or product information errors.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to cancel an order in cases including:

Product availability issues
Pricing or listing errors
Payment issues
Suspected fraudulent activity
Incorrect customer information
Delivery restrictions

If an order is cancelled after payment, the eligible amount will be refunded through the applicable payment method or process.

6. Payment

Payments may be processed through third-party payment gateways.

You agree to provide accurate billing and payment information necessary to complete your purchase.

7. Shipping

Orders are generally processed within 24–48 hours before shipment.

Standard shipping generally takes approximately 3–5 business days after processing, while express shipping may take approximately 1–2 business days, subject to location and courier conditions.

Delivery timelines are estimates and may be affected by courier delays, weather, holidays, remote locations or circumstances beyond our control.

Please refer to our Shipping Policy for complete details.

8. Returns, Replacements and Refunds

Returns and replacements are subject to our Refund & Return Policy.

Customers must follow the applicable return/replacement procedure and provide requested information, photographs or other evidence where necessary.

9. Product Care and Safety

Cast-iron cookware becomes extremely hot during cooking.

Customers should:

Use appropriate protection when handling hot cookware.
Follow product care instructions.
Avoid prolonged soaking in water.
Dry cookware properly after washing.
Apply a thin layer of cooking oil where appropriate.
Store cookware in a dry location.

LACASTO is not responsible for damage resulting from improper use, misuse, neglect, unauthorized modifications or failure to follow care instructions.

10. Intellectual Property

All website content, including:

Logos
Brand names
Product photographs
Text
Graphics
Videos
Designs
Website layout

is owned by or licensed to LACASTO and may not be copied, reproduced, modified or distributed without prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics services and other technology providers.

Their services may be governed by their own terms and privacy policies.

12. Limitation of Liability

To the maximum extent permitted by applicable law, LACASTO shall not be responsible for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude any liability that cannot legally be excluded under applicable law.

13. Governing Law

These Terms & Conditions shall be governed by the laws applicable in India.

Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the business location of LACASTO, unless otherwise required by applicable law.