Shipping policy

Shipping Policy

Effective Date: September 2, 2026

At LACASTO, we aim to process and deliver your cookware safely and efficiently.

1. Order Processing

Orders are generally processed within 24–48 hours after successful order confirmation and payment verification.

Orders placed during weekends, public holidays or promotional periods may require additional processing time.

2. Shipping Time

After your order has been processed and shipped:

Standard Shipping

Estimated delivery: 3–5 business days

Express Shipping

Estimated delivery: 1–2 business days

Delivery times are estimates and may vary depending on the delivery location, courier availability and other circumstances.

3. Free Shipping

LACASTO may provide free standard shipping when the order meets the minimum cart value displayed on the website or at checkout.

Shipping eligibility and thresholds may change during promotional periods.

4. Shipping Charges

If your order does not qualify for free shipping, applicable shipping charges will be displayed during checkout before payment is completed.

5. Order Tracking

Once your order has been shipped, you may receive an email and/or SMS containing your tracking information.

You can use the provided tracking ID to monitor your shipment status.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

Please carefully verify:

Name
Mobile number
House/building number
Street/locality
City
State
PIN code

LACASTO may not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

7. Courier Delays

Estimated delivery times may be affected by:

Weather conditions
Public holidays
Natural events
Courier delays
High order volumes
Remote or difficult-to-service locations
Transportation disruptions
Government restrictions
Other circumstances beyond our reasonable control

8. Damaged Package

If your package appears damaged at the time of delivery:

Take photographs of the package before opening it where possible.
Take photographs/videos of the product after opening.
Contact LACASTO support within 48 hours of delivery.

Please retain the original packaging until the issue has been resolved.

9. Failed Delivery

If a shipment cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept delivery or repeated failed delivery attempts, additional shipping charges may apply for re-delivery where applicable.

10. International Shipping

Unless specifically stated at checkout, LACASTO currently focuses on deliveries within India.

If international shipping becomes available, applicable shipping charges, taxes, customs duties and delivery conditions will be communicated during checkout or before shipment.